GDPR Compliance
Lystica is committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR). Learn about your rights and how we handle your data.
Right to Access
You can request a copy of your personal data we process
Right to Rectification
You can request correction of inaccurate personal data
Right to Erasure
You can request deletion of your personal data
Right to Restrict Processing
You can request limitation of processing your data
Right to Data Portability
You can receive your data in a structured format
Right to Object
You can object to processing based on legitimate interests
Right to Withdraw Consent
You can withdraw consent for processing at any time
Right to Lodge a Complaint
You can file a complaint with a supervisory authority
Data We Collect
Account Information
- • Name and email address
- • Profile information
- • Authentication data
Contact Management
- • Contact lists and details
- • Communication preferences
- • Campaign interactions
Usage Data
- • Feature usage statistics
- • Performance metrics
- • Error logs (anonymized)
Technical Data
- • IP address and location
- • Device and browser info
- • Security event logs
Legal Basis for Processing
Processing necessary to provide our contact management services and fulfill our contract with you
Marketing communications and optional features require your explicit consent
Security monitoring, fraud prevention, and service improvement activities
Account Data
Retained while your account is active
Active + 30 days after deletionContact Lists
Retained based on your retention settings
User-configurable (1-7 years)Security Logs
Retained for security and compliance
Up to 2 yearsNote: You can request earlier deletion of your data at any time. We may retain certain data longer if required by law or for legitimate business purposes.
Our Approach
- EU-based data processing where possible
- Standard Contractual Clauses (SCCs)
- Adequacy decisions compliance
- Regular transfer impact assessments
Third-Party Services
Data Protection Officer
Email: dpo@lystica.com
Response Time: Within 72 hours
Languages: English, French, German
Request Processing Times
Emergency Contact: For urgent data protection matters or security incidents, contact us immediately at security@lystica.com or call our 24/7 hotline.
Have questions about our GDPR compliance or need to exercise your rights?