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GDPR Compliance
Lystica Cloud is committed to protecting your privacy and complying with the General Data Protection Regulation. Learn about your rights and how we handle your data.
GDPR compliant
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Request permanent deletion of your personal data.
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Manage your privacy preferences and consent.
Manage settingsYour rights under GDPR
As a data subject, you have the following rights regarding your personal data.
Right to access
Request a copy of the personal data we process about you.
Right to rectification
Request correction of inaccurate or incomplete personal data.
Right to erasure
Request deletion of your personal data where applicable.
Right to restrict processing
Request limitation of how we process your data.
Right to data portability
Receive your data in a structured, commonly used format.
Right to object
Object to processing based on legitimate interests.
Right to withdraw consent
Withdraw consent for processing at any time.
Right to lodge a complaint
File a complaint with a supervisory authority.
How we process your data
What we collect, why we collect it, and the legal basis for processing.
Data we collect
Account information
- Name and email address
- Profile information
- Authentication data
Contact management
- Contact lists and details
- Communication preferences
- Campaign interactions
Usage data
- Feature usage statistics
- Performance metrics
- Error logs (anonymized)
Technical data
- IP address and location
- Device and browser info
- Security event logs
Legal basis for processing
Contract
Processing necessary to provide our contact management services and fulfill our contract with you.
Consent
Marketing communications and optional features require your explicit consent.
Legitimate interest
Security monitoring, fraud prevention, and service improvement activities.
Data retention policy
How long we keep your data and when we delete it.
Account data
Retained while your account is active
Active + 30 days after deletionContact lists
Retained based on your retention settings
User-configurable (1–7 years)Security logs
Retained for security and compliance
Up to 2 yearsNote: You can request earlier deletion of your data at any time. We may retain certain data longer if required by law or for legitimate business purposes.
International data transfers
How we protect your data when transferring it internationally.
Our approach
- EU-based data processing where possible
- Standard Contractual Clauses (SCCs)
- Adequacy decisions compliance
- Regular transfer impact assessments
Third-party services
Cloud infrastructureEU region
AuthenticationSCCs
AnalyticsAnonymized
Data protection contact
Get in touch with our Data Protection Officer for GDPR-related queries.
Data Protection Officer
- dpo@lystica.cloud
- Response time
- Within 72 hours
- Languages
- English, French, German
Request processing times
- Data access requests30 days
- Data deletion requests30 days
- Data correction requests7 days
Emergency contact: For urgent data protection matters or security incidents, contact us immediately at security@lystica.cloud.
Questions about GDPR?
Reach out to support or review our related policies to exercise your rights.